For deeper technical support or personalised assistance, our customer service team remains fully available. To get in touch, call 1800 267 845 between 8am-4pm (AEST) Monday to Friday, or fill in our customer support form.
How Our Smart Advisor Can Help You
- Product Recommendations - Find the right adhesive, sealant or waterproofing product for your project in seconds.
- Technical Data & SDS - Get direct answers on specifications, cure times, coverage rates and safety data.
- Application Guidance - Ask about surface prep, substrate compatibility, and best-practice application methods.
- Product Comparisons - Compare Bostik products or ask how they stack up against alternatives on the market
Our Smart Advisor is a free, 24/7 digital assistant built to help tradespeople, builders, specifiers, and DIYers find the right adhesive, sealant, waterproofing, or other solution for their project.
Powered by Bostik's own product and technical data, it can answer questions on product selection, application methods, curing times, technical data sheets (TDS) and safety data sheets (SDS) instantly, without needing to search through PDFs or call our support team.
If your question needs a deeper technical answer or a personalised recommendation, the Advisor can connect you directly to Bostik's Australian customer support team. Whether you're on-site, in the office, or planning a job, the AI Smart Advisor gives you fast, reliable product guidance whenever you need it.
What is the Bostik AI Virtual Advisor?
It's a free, AI-powered chat tool on the Bostik Australia website that provides instant guidance on product selection, technical specifications and application advice for adhesives, sealants and waterproofing products.
Is the AI Virtual Advisor free to use?
Yes. It's a free resource available to anyone visiting the Bostik Australia website — no login or registration required.
Can it recommend a sealant or adhesive for a specific job (e.g. wet areas, metal bonding, flooring)?
Yes. Describe your application, substrate and conditions, and the Advisor will suggest suitable Bostik products, including relevant technical data.
Does it replace speaking to a Bostik representative?
No. The Advisor handles quick product and technical questions. For complex projects, bulk orders, or personalised advice, it can direct you to Bostik's customer support team.
Can I get Technical Data Sheets (TDS) or Safety Data Sheets (SDS) through the Advisor?
Yes. Ask for the specific product name and the Advisor can point you to the relevant TDS/SDS documentation.
What types of Bostik products can the Advisor help with?
It covers Bostik Australia's full range, including construction adhesives, sealants, waterproofing membranes, and specialty products like ULTRASET®, DAMPFIX®, FIREBAN®, and SEAL 'N' FLEX®.