Monica takes us on a tour of the Houston Zoo!
Can you summarize your educational background?
Monica Mendoza: I studied chemistry at Brazosport College, which gave me a solid foundation in analytical science, problem solving, and laboratory methodology. This scientific training naturally led me to positions focused on product testing, quality, and process improvement.
Over the years, I have continued to build on these foundations through professional training in quality systems, ISO 9001, and cross-functional manufacturing support.
Are you originally from Houston? Do you live there and do you like it?
M. M.: I have always lived near Houston, even though my family is originally from the Chicago area. I really feel at home in Houston. I love the cultural, professional, and social diversity of this city. This diversity has greatly influenced my personality and corresponds to my interest in inclusion and community. I am very happy here and feel deeply attached to the people and opportunities this city offers.
Regarding your professional experience, did you start working for the Group immediately after graduating?
M. M.: No, I joined Arkema much later. I spent nine years at Dow Chemical, where I gained much of my technical and leadership experience. I worked for seven years in the field of analysis, where I participated in testing, investigations, and problem solving based on data.
I then spent two years in the quality systems department, where I focused on compliance, documentation, process standardization, and support for commercial and manufacturing needs.
At Dow, I also served as Site Implementation Leader (SIL) for the company's largest global network of Hispanic and Latin American employees in Texas, including four years as Site Lead and three years as Senior Site Advisor. This role allowed me to support diversity, equity, and inclusion efforts, collaborate with leadership, coordinate events, and help build an inclusive culture.
“I joined Arkema in December 2024 following the acquisition of Dow laminating adhesives.”
When and for what purpose were you hired by Arkema?
M. M.: I joined Arkema in December 2024 following the acquisition of Dow laminating adhesives, which integrated our business into the Arkema/Bostik group. As part of this transition, I participated in the Horizon project, helping to harmonize processes, documentation, and quality systems between the two organizations.
It was a major change, but also an exciting opportunity to leverage my quality experience in a new environment while helping to ensure a smooth integration.
What is your current position?
M. M. : I work in Lake Jackson, south of Houston. I am a quality systems expert. I support Advanza's business by managing SAP quality management processes to ensure compliance with customer standards, regulations, and sustainability standards. I manage product and material specifications, resolve quality data issues, and support new product launches and continuous improvement initiatives. As a certified lead auditor, I help prepare for audits and ensure compliance across all operations.
Since the acquisition, I have supported integration efforts. I will transition to the role of Quality Engineer in 2026 to oversee problem resolution and process improvement that enhance quality and customer satisfaction.
Volunteering at the Houston Zoo out of love for animals
Can you give us a general overview of the Houston Zoo?
M. M.: Opened in 1922, it has become one of the most visited zoos in the United States, welcoming more than 2 million visitors each year. Today, the zoo cares for thousands of animals representing hundreds of species, ranging from tiny insects to frogs, elephants, gorillas, and big cats. What makes the Houston Zoo particularly interesting is that it is not just a place to see animals, but also a modern conservation organization working to protect wildlife locally and globally through field programs, education, and community engagement.
What carnivorous animals can be found at the zoo?
M. M.: This department is very diverse. It includes big cats such as lions, tigers, leopards, cheetahs, and jaguars, but also wild dogs, bears, and smaller carnivores such as ocelots and fossas.
What is a fossa?
M. M.: The fossa (pronounced “foossa”), also known as the ferocious Cryptoprocte, is a carnivorous mammal resembling a feline, endemic to Madagascar. Living in the island's forests, it climbs, descends, and jumps from trees with ease thanks to its claws. As an adult, it measures between 70 and 90 centimeters and weighs 6 to 9 kilograms. It is a very solitary predator, a fascinating animal, but unfortunately threatened with extinction
Why did you want to become a volunteer?
M. M.: I have always had a deep love for animals, and volunteering at the Houston Zoo seemed like an opportunity to be part of something bigger, something that promotes conservation, education, and animal welfare. I wanted to make a tangible contribution and learn from professionals who dedicate their lives to protecting wildlife. Volunteering with the carnivores has been particularly rewarding, as I've been able to assist the team that cares for some of the most powerful and charismatic animals on the planet.
Did you undergo any training?
M. M.: Yes! Volunteers undergo a structured onboarding process and role-specific training. Before we even set foot in the animal enclosures, we learn safety protocols, proper cleaning techniques, how to assist animal care staff, and the basics of animal behavior. In the carnivore department, the emphasis is on communication, situational awareness, and strict adherence to established procedures. The keepers do a tremendous job of preparing us so that we can contribute safely and confidently.
Aren't you a little afraid of working with carnivorous animals?
M. M.: No, I feel perfectly safe! Everything in the Carnivores Department is built around strict safety protocols. Volunteers never have direct contact with dangerous animals; all interactions are protected by barriers and secondary containment devices. The keepers are highly trained, and volunteers learn to respect space, follow instructions carefully, and always communicate clearly. I don't feel fear, but respect. These animals are powerful, and that's exactly why we treat every task with seriousness and professionalism.
“Every new birth is a step forward in species protection.”
The zoo recently welcomed new births, such as a tapir and a bongo. Why are they important? How do you experience births and losses?
M. M. : Yes, one of the most significant births for the carnivore department was that of the jaguar Rojo, born in November 2024. He is now over a year old and is a very healthy and beautiful young jaguar. Seeing him grow, develop his personality, and thrive under the care of his keepers has been a great joy for everyone involved. Births like his are extremely important. They are the result of years of careful planning as part of species survival plans, coordinated between accredited zoos to maintain healthy and genetically diverse populations, especially for vulnerable or endangered species. Each newborn is a step forward in protecting these species. Being close to animals means experiencing both the joy of births and the sadness of losses. When animals grow old or develop serious health problems, it can be very emotional for everyone, keepers, staff, and volunteers, because we love them deeply. Last year, we said goodbye to one of my favorite animals, Tesoro the jaguar, Rojo's father. His passing was deeply felt, especially since we knew how attentive and dedicated his care team had been throughout his life and medical treatments. But his legacy lives on through his son.
What types of medical care are provided to the animals?
M. M.: Each species has its own personality and care needs, and volunteers like me get to see behind the scenes how specialized and thoughtful that care is. Sometimes they may need surgery.
The veterinary teams and keepers at Houston Zoo are extremely skilled and dedicated, and they work tirelessly to ensure that every animal has the best possible quality of life.
How do animals arrive at the zoo?
M. M.: Most animals come from carefully managed programs, such as Species Survival Plans (SSPs), which coordinate transfers between accredited zoos to promote strong, healthy populations. Many animals are born here, and some arrive because they have been rescued or cannot be released. Accredited zoos do not purchase wild animals: animal movements are always carefully planned, based on scientific data and focused on welfare.
Can they be captured in the wild, as in the movie Hatari?
M. M.: No, modern accredited zoos (including the one in Houston) do not take animals from the wild, except in rare ethically justified cases such as rescues or animals unable to survive on their own. Movies like Hatari reflect a very different era. Today, the zoo world is conservation-focused, science-based, and focused on protecting wild populations, not taking them.
Are you in contact with the public?
M. M.: Although most of my work involves supporting the Carnivore Department team, I sometimes interact with visitors in the viewing areas. I answer their questions, explain the names or behavior of the animals, and help them understand the zoo's conservation messages. I love those moments.
“Animal welfare is our top priority.”
Some people object to the idea of seeing animals in cages. What do you think about that?
M. M.: I understand this concern because people want the best for animals, just as we do. Modern accredited zoos prioritize animal welfare above all else. Habitats are carefully designed and veterinary care is exceptional. More importantly, these animals serve the cause of their wild counterparts by raising public awareness of the need for conservation efforts.
So visiting the zoo contributes to the protection of these animals in a broader sense?
M. M.: Absolutely. Every ticket, every membership, and every encounter directly supports conservation programs. The Houston Zoo funds and partners with wildlife conservation initiatives around the world, from saving elephants in Africa to protecting amphibians, sea turtles, and pollinators. When someone visits the zoo, they're not just spending a day at the zoo, they're helping to protect species and ecosystems far beyond Houston
" Volunteering at the Houston Zoo was one of the most rewarding experiences of my life. I gained a deeper respect for wildlife, conservation work, and the people who dedicate themselves every day to caring for these animals.
Don't hesitate to visit your local zoo, learn about the conservation efforts being made, and consider volunteering there. You'll be participating in an initiative that benefits not only the animals near you, but also their wild cousins around the world. "
Winner of the “Volunteer Values” award, Monica Mendoza was recognized for her outstanding commitment to the Carnivores team.
In the photo, she is flanked by Ben Jones, Vice President of Conservation and Education, on the left, and Lisa Peterson, President and CEO of the Zoo, on the right.
As this testimonial highlights: "Monica was nominated by the Carnivore team. She is a pleasure to work with. She brings a positive attitude and obvious passion for wildlife to every shift. Being a keeper's assistant at Carnivores is hard work, especially in the summer! But Monica's presence makes the day more enjoyable and cheerful for everyone. Her dedication and energy have a real impact on the team, and we are very grateful for all the time and effort she puts into supporting us!"
Thanks to her passion and energy, Monica contributes every day to making work more enjoyable and supporting the zoo's mission.
